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Important notices
en@skullpig.com
Please use our boardwhen the line is busy.
Closed on Sat, Sun, and Holidays
Return Address:
Recipient : Skullpig
Address : 2F, Jaysbuddy CS Center, Samyoung Bldg, 53, Yeonmujang-gil, Seongdong-gu, Seoul, Republic of Korea
Zip code : 04782
All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).
Once confirmed items must be returned within 10 days.
Please note that the deadlines are based on KST (Korean Standard Time).
Skullpig must be contacted via the Q and A Board before making any returns.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.
If any items are missing from your package, contact our customer service the day you receive your package.
Skullpig will only accept returns of defective or wrongly shipped items and will bear the shipping costs.
If non-defective items are sent to Skullpig along with defective items, the buyer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
You may cancel an order if the “preparing products” status remains for 10 days or longer
Skullpig is not responsible for problems caused by the carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Skullpig according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.
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